|added Fri February 18 2005 at 10:25 AM
|I decided to splurge at lunch today, so I got a drink from the vending machine to accompany my can of Campbell's Hearty-whatever non-concentrated soup. Stick in the dollar bill, push the button for lemonade. Reach down to pick up the bottle, hear the lemonade bottle clunking through the delivery mechanism. Pretty standard stuff, really... we've all done it before.
Grab out the lemonade, and the machine clunks again. Another lemonade lay in the slot where I previously retrieved the one I purchased. Strange indeed, I must say, and I felt sorry for the poor sap that must have paid and not received his product for this to happen. Or the guy who fills the vending machines that loses his money because of a defect.
As I walked out of the cafeteria, I asked the lady at the cash register if there was somebody I should notify of this. I figured that they would thank me and take my drink to return to the machine at the appropriate time. Instead, she told me that I should tell Jason (okay, I don't actually remember the name she said, but the name is immaterial to the discussion). "Jason?" says I. "The manager, he's back in the cafeteria somewhere."
I actually went back through to the cafeteria before I paused and thought about it. About the time that you are told that "Jason" takes care of these things, you have given up on ever getting your dollar back and made note that those machines are not to be trusted. In my case, though, I had what I paid for. I did not even have the dollar's incentive to search out some mysterious manager.
Moral of the story? If somebody tries to do the right thing, don't give them the run-around.