|added Mon February 16 2004 at 3:06 AM
|I got an IM from Shawn asking if I wanted to go to IHOP with a bunch of his friends. There's no school tomorrow, and it sounded like fun to go hang out, maybe meet a few cute girls, whatever. So I said sure.
Unfortunately, IHOP isn't open Sunday evening. Obviously we didn't know that ahead of time. So, we went and hung out at WalMart for a few minutes. Provo's not a big late-nite town, so there's not really many options. The only other option at that time of night is Denny's, so guess where we went next.
When we got there (at about 230 AM), it was way packed. That would seem rather surprising until one factors in that this is the only thing open this late at night. In a college town. On a night before a holiday with no school.
Because it was Denny's, and it was packed, it took us about half an hour to get seated. That's fine, because we could see it was busy. No hurries, no worries. We obviously weren't in a huge rush, because otherwise we wouldn't have been there at three o'clock in the morning.
A long wait is excusable, but bad service? Never. When you go to a restaurant, you really shouldn't have to ask for certain things. Like, say, napkins? Silverware? You shouldn't really even have to ask for refills on drinks.
Keep in mind that I'm usually a (really) good tipper. I know what it's like to work in a service job relying on tips. If I feel like I've gotten really good service, I'll give a five to ten dollar tip on a twenty dollar order. I really wasn't hungry, so I just got a drink ($1.80+$0.13 tax). That could've been an opportunity for a waiter to make an easy 50 cents to a dollar, simply by asking if I wanted a refill once or twice. Instead, he opted to get a penny.
Some people don't seem to realize that you should *always* leave a tip, no matter how bad the service was. If you don't leave a tip, it just looks like you're a cheap, unappreciative bum. However, if you leave a penny, it's obvious that you know to tip, and you didn't think they deserved anything.
I paid in cash (rather unusual that I had a couple bucks in my wallet. The server was the cashier, so when he handed my seven cents change back to me, I took the coins and set one of the pennies on the counter. That's all his time was worth. He attempted to defend himself by saying that it was busy. However, we could tell that we were on the tail end of a rush. We knew there were a lot of people in the restaurant. I wasn't worried about the time it took to get food, or how quickly we were seated. I was more irritated with the lack of attention he gave to the few customers who were still there after everybody else left. I was irritated because while the rush had been over for 20 minutes, the tables were still not cleaned. I was irritated because not once did he stop by our table just to ask if we needed anything else (the answer would've been yes, I needed a straw and a refill).
A couple of the people I was with defended the poor service by pointing out that the food got to us only a few minutes after ordering. How quick the food gets out has little to do with the quality of service given by our waiter. The only reason why the food got out quickly was because the kitchen was still moving fast from the huge rush. If it were allowed, I would've been willing to walk back to the kitchen and hand those guys a dollar apiece. But not the waiter.
So instead of an effortless fifty cents to a dollar, he got a penny.
|added Mon February 16 2004 at 2:36 PM
|When I spend all my time with other engineering students, it starts to feel like everybody drinks and sleeps physical concepts, math, and/or computers. One nice thing about having lunch with Uncle Barry and Aunt Robyn (besides the great food) was seeing an outside perspective on what it is that I'm doing. Sometimes, I need to step back and realize that although I may be struggling in classes, I really do have a technical engineering background that most people don't.
Now, that's not to say that they are in any way, shape, or form stupid or uneducated. They are both extremely well-read, keep up on current events, and enjoy "educational television." I don't do any of those... I just happen to enjoy and do realatively well at physics and math.
There's more to read. Read the extended entry.