[544]=>Good morning
 [543]=>You know the fee...
 [542]=>Date more, care ...
 [541]=>Moving On



April 2019
sun mon tue wed thu fri sat
  1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30        


 [RAndoMness]=> 28Sep09
 [JPsDocs] => 22Feb09
 [JPics] => 10Dec11

recent music
Boycott SONY


  getentry(248); getentry(250);

Things *not* to say on the phone.
added Fri May 21 2004 at 9:10 PM
Okay, today I pulled my first shift as a tele-researcher for Boston Research Group. I hate phone jobs with a passion, but needless to say, I'm desperate, so I'll do whatever it takes to get a paycheck ASAP. Anyway, enough whining, on to the stupid things you hear every day at those kinds of jobs.

"Don't call here during dinner/"
- Everybody knows that people on telephones have a special radar that tell them exactly when somebody is just sitting down to eat with their family, right? *WRONG*.

To be perfectly honest, odds are that the person calling you is jealous that you, unlike him, get to sit down for a normal meal with a family. We don't try to call at the most inconvenient times. If we had a radar like that, we would call you when you're bored out of your mind and want someone to talk with for an hour. We're not stupid, we know that people don't like getting called when they're doing something else. We know that we won't complete a survey when your mind is on food. We don't like calling you during dinner any more than you like to be called during dinner.

So I guess the question remains... why do people always call during dinner? Well, think about when you're home. Let's say you've got a bit of a commute, so you don't get home until about 6:30, and you probably have dinner by about 7:00. Legally, we can't call after 9 (depending on the state, of course), leaving exactly 2.5 hours that we'll happen to catch you. You're eating for 20% of that time, odds are that you're going to get phone calls during dinner one out of five times.

Are you a telemarketer? - In reality, anybody that says yes to this question isn't a very good one anyway. The best telemarketing firms always come up with a better way to answer this question, so don't bother asking. Odds are, you're not going to believe them if they try to defend their valid position as a surveyor, so cut to the chase and hang up already. Save us all a little bit of frustration.

- Okay, people don't say that, but it's the stupidest thing to do. If you simply hang up on a telemarketer (or a tele-whatever), they are under direct orders to put you on the callback list if they have not fully introduced themselves. A lot of the time, if they haven't started their pitch, they'll still put you back on the list. Hanging up on them *does not* discourage them, it only means that your dinner will be interupted three more times by the same company.

The thing to do is to *always* say "Please take my name off your list." not "don't call" or "leave me alone." "Take my name off your list." When they hear those words, they are required by law to do it. Remember the please, because if you tick them off enough, then they'll run the risk of getting caught and code you as busy, so that you'll get called again in ten minutes (while you're eating dessert, of course).

Now, don't get me wrong. This isn't a plea to get people to be nicer to people who call them on the phone. I'm not changing my ways at all, and I don't expect you to change your attitude. I'm just telling you the way things really work so you can stop getting all heated up about nothing. Just be professional and courteous any time that somebody calls, and they'll most likely return the favor.

Danny says:
I still say you should go ahead with the "telemarketers are people, too" campaign. though I still wouldn't want to be one. ^_^
posted Sat September 23 2006 at 1:58 PM

mom says:
Better yet..."Telemarketers are DESPERATE people, too" and you really should not irritate them. Just get caller ID...anything you do not recognize don't pick up. Of course, then jp job would be even more boring and irritating. Hang in there son, money coming from an irritating job is better than no money.
posted Sat September 23 2006 at 1:58 PM

big sis says:
Even good jobs can be irritating jobs some days so keep plugging, there are rewards sometimes!
posted Sat September 23 2006 at 1:58 PM


Allowable HTML:
<a href="">links</a>
Comment guidelines